FAQs

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FAQ

Apparel

What size should I order?

All the size charts are on each specific product page.

What are your clothes made of and are they sustainable?

Our clothes are made 100% out of ring-spun cotton, which is nicer and softer than regular cotton. It is made by thinning the cotton strands to create a very strong and fine cotton fiber. They are more durable and last longer than regular cotton, too! Therefore, besides the benefits of owning 100% cotton apparel, you will also be part of a slow fashion movement, which is more sustainable and beneficial for the nature. We also use water-based pigment inks, which reduce environmental waste. If you want to find out more about our products, please visit About our ethical clothing.

What are the care instruction for my clothing?

You should always wash your clothes in cold water, and use mild detergent. Wash your clothes with similar items and use non-chlorine bleach if you find it necessary. Don’t use fabric softeners! For longest life, hang-dry your clothes, or tumble dry low. Do not iron the decoration and do not dry clean. All our clothes have washing instructions on the back of their label.

Where are your clothes made?

The designs are created in Transylvania, Romania. The clothing items are made to order and printed on demand, which means that as soon as we get your order, we start creating the clothes. This helps with reducing waste due to excess stock. We have warehouses in North Carolina, USA and Latvia, Europe. Since we only ship to the USA, Canada and Europe, we avoid transportation over the ocean which is known to cause pollution. You can read more here.

Orders

Which payment methods are accepted?

We accept credit card payments and Paypal.

Do I get a receipt for my order?

Yes, you will be sent a receipt for your order by email after your payment is made. You will also get a confirmation email with a tracking code.

How quickly are orders processed?

Processing times vary according to the demand, but, in most cases, your order’s processing time will be 2 to 7 business days.

How do I know if my order has been shipped?

Once your order is shipped, you will receive a confirmation email with a tracking number.

How can I track my order?

You will receive an email with a tracking code. You can track your package on Track my Order.

How can I cancel my order?

If you wish to cancel your order, you can do so within 2 days of your original purchase. You will be refunded within 10 business days. To cancel your order, please email us at [email protected].

Shipping

What countries do you ship to?

We currently ship only to the USA, Canada and Europe. This is due to the fact that we only have warehouses in the USA and Europe, and we want to prevent pollution by not transporting over the ocean.

How much does shipping cost?

Shipping varies according to the destination country and the selected shipping method. Shipping starts at 3 EUR/USD/CAD minimum up to 15 EUR/USD/CAD.

How long does shipping take?

Our processing times vary according to the demand, but, in most cases, your order’s processing time will be 2 to 7 business days, while the shipping time will also take 2 to 7 business days. More than half of the orders at Teesylvania are shipped within 2 business days.

Do I have to pay duties or customs taxes on top of my order?

Orders shipped to Europe or the United States are not subject to duties or customs taxes. You will only pay for the item and shipping.

Orders shipped to Canada might be subject to Canadian customs duties GST plus PST or HST.

Returns

How can I return my item?

Any claims for misprinted or damaged items must be submitted within 2 weeks after you have received them. For packages lost in transit, all claims must be submitted no later than 2 weeks after the estimated delivery date. Claims deemed an error on our part are covered at our expense.

If you have any problems please send us an email at [email protected] with a thorough description of the issue and any relevant photos.

For more details please visit the Return Policy.

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